To whom it may concern regarding FYE:
My name is Clinton. I visited FYE store branch #1029 in Lenox Square Mall on September 14th, 2009, to pre-order 4 Blu-ray films (Wizard of Oz, Snow White, How I Met Your Mother Season 4, and Transformers 2) and renew my soon-to-expire FYE Backstage Pass card. I visited again on September 29th, 2009, to pick up my copies of Wizard of Oz and How I Met Your Mother. No problems so far.
I returned exactly ONE week later, on October 6th, 2009, to pick up my reserved copy (read: I placed money on this movie at this specific location, FYE #1029), to find an empty storefront, missing signs, and no lights whatsoever. FYE #1029 has completely disappeared without any warning whatsoever. There was no posted contact information. I still, at this point, had $10 in reservations on Snow White and Transformers 2 at this location, and now a useless Backstage Pass membership, as I refuse to travel outside the city for over an hour in one direction to use your shady company’s card.
I’ll repeat myself. I now am missing $10 in reservations at this location for reservations that cannot be fulfilled. I HAVE BEEN ROBBED. This is entirely unacceptable, and furthermore, completely ILLEGAL. I have attempted to contact the company via the phone number provided on my receipt, and it is disconnected. I have attempted to call the 1(800)-818-1941, and, to no avail, have left messages with contact information to a generic machine recording. There was no option to talk to a real person here.
It is here that I extend my efforts before I bring this to the Better Business Bureau. I demand that my money be returned to me, and I also demand that my money be refunded for a now defunct Backstage Pass card #466715671599, as this ordeal is, again, entirely unacceptable. In addition to the card refund, I also demand my personal information deleted from your systems.
I anticipate a response to this email that is not a generic, computer-generated response.
Signed,
Clinton
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